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Immediate support thanks to Augmented Reality

23 November 2017

Bosch Rexroth introduced a new diagnosis tool that uses Augmented Reality (AR) to provide remote support for in-house maintenance teams working with Hägglunds heavy duty drives.

Hägglunds InSight Live facilitates instant support from Bosch Rexroth product and application experts. The app-based software works in real-time, connecting wirelessly to smartphone, tablet and laptop devices or even video goggles. 

AR technology enables Bosch Rexroth central service specialists to not only see everything the onsite team sees, but also superimpose their hands, tools, documents and diagrams on top of the image that is being displayed. This allows the expert to virtually guide the engineer through diagnosis and solution.

In remote areas, such as raw materials extraction facilities, experts can quickly perform a diagnosis and advise the correct course of action, reducing downtime and maintenance costs.

“Downtime can cause a significant impact to business, both operationally and financially therefore the faster a resolution can be found, the better,” says John Berry, Hägglunds Sales & Customer Development Manager at Bosch Rexroth. “Hägglunds Insight Live will revolutionise the way maintenance is carried out and help reduce the time required to fix a problem. Instead of shutting down a process, calling out a maintenance team and waiting for them to arrive and resolve the issue, in-house teams can now receive immediate support as soon as an issue occurs thanks to AR technology.”

Hägglunds Insight Live is a service tool specifically designed to reduce the customer’s risks and cost of ownership. Specialists are available for all service queries regarding Hägglunds heavy-duty drives, depending on the type of service agreement. 

For more information on Bosch Rexroth and Hägglunds Insight Live, please click here: www.boschrexroth.co.uk/inside-intelligence 


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